COVID-19 Critical Supply Chain Updates

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We are pausing the Supply Chain Update based on the evolving world situation and phased re-openings around the world.

Updates will be published as appropriate based on global or regional changes. We thank you for your continued interest and support. We wish you all good health and continued safety.

GLOBAL HIGHLIGHTS

  • Click here to view FDA’s SBIA webinar, Conducting Clinical Trials During COVID-19.
  • Click here to read the daily World Health Organization (WHO) Situation Report.

If you have questions about a specific shipment or our operations in a particular area, please contact your local Marken branch or your business development professional.

*Latest updates are highlighted in blue.


MARKEN ENSURES U.S. CITIZEN IN SOUTH AFRICA HAS ACCESS TO MEDICATION DURING PANDEMIC

Travel Restrictions and Supply of Clinical Drug Product Created Critical Situation for Patient

Learn how we continue to serve patients.


If you have questions about a specific shipment or our operations in a particular area, please contact your local Marken branch or your business development professional. To see COVID-19 Global Updates from a previous day, click here.



AUSTRALIA

  • Restrictions are eased in Western Australia. New South Whales will begin to ease on May 1 and Queensland will start easing on May 2.
  • Lockdown in place until May 11.
  • Virgin Australia has a limited domestic schedule for flights until June 7.
  • Marken’s DTP/DFP services are operating normally.

CHINA

  • Travel restrictions will be eased on April 30.
  • Imposed new limits on movement in some northern parts of the country.
  • Temporarily closed all borders with Russia.
  • Marken can provide DTP/DFP services in most cities in both quarantine and non-quarantine zones.

INDIA

  • Marken’s DTP services are operational and servicing over 90 different cities.
  • Eased some restrictions, allowing some businesses to resume outside of major cities. Resumed air cargo and port operations.
  • Extended nationwide lockdown until May 3, including suspension of international and domestic flights.

NEW ZEALAND

  • Reduced lockdown to Level 3 and will review it on May 11. Level 3 allows for partial reopening of schools, reopening of businesses.
  • Limited domestic flight schedules for essential travel only and air freight.
  • Remote locations can now only be serviced by road.
  • Marken can offer DTP/DFP services throughout the country.

SINGAPORE

  • Marken’s DTP services are permitted.
  • Singapore Airlines extended most flight cancellations through end of June and will operate flights to 15 cities during this time.
  • Jetstar Asia resumed partial service on routes between Singapore, Manila, Bangkok and Kuala Lumpur.
  • Effective May 1, Changi Airport (SIN) terminal 2 will suspend operations for 18 months. Scheduled flight operations will be rediverted to the other terminals.
  • Extended restrictions until June 1.

ADDITIONAL REGIONAL UPDATES

  • BANGLADESH – Biman Airlines extends flight suspension until May 15. Suspension of international and domestic flights is extended until May 7. Extended lockdown until May 5. Marken now offers DTP services.
  • HONG KONG – Travel restrictions eased on travel from mainland China. For general travels it will continue until June 7. Extended restrictions until May 7. Marken’s DTP/DFP services are permitted. Dangerous drugs/medicine must be accompanied by a registered pharmacist throughout the delivery.
  • JAPAN – Extended entry ban on foreign nationals to include an additional 14 countries, to bring total to 87 countries. Nationwide state of emergency extended until May 6. Will continue operating cargo flights for key routes. Marken can offer DTP services throughout Japan. A joint discussion between the Sponsor, Marken, the CRA, the consignee and the site (shipper) needs to take place before picking up or delivering at an official infected site.
  • MALAYSIA – Nationwide lockdown extended through May 12. AirAsia resumed domestic flights. Tightened restrictions on operating hours of essential businesses and public transport. Marken can offer DTP services in Peninsular Malaysia and parts of East Malaysia and Sabah.
  • MONGOLIA – International flight suspension extended to May 31.
  • PHILIPPINES – AirAsia will resume domestic flights on May 16. Extended Luzon provinces lockdown, including Metro Manila until May 15. Philippine Airlines and Cebu Pacific extend flight suspension until May 15. Flights between Philippines and Singapore have resumed. Marken can offer DTP services only in Metro Manila.
  • SOUTH KOREA – Extended social distancing measures to May 6. By pharmaceutical law, DTP is not allowed in Korea. Under COVID-19, a pharma company may obtain temporary permission for DTP from Korea Ministry of Food and Drug Safety.
  • SRI LANKA – Extended lockdown until May 4. SriLankan Airlines passenger flight suspensions until May 25. Implemented strict curfews in specific cities with delivery of essentials to households. The other regions have partial curfew.
  • TAIWAN – Resumed domestic flights on a limited basis. Some Marken DTP services are allowed.
  • THAILAND – Extend national lockdown until May 31. Thai AirAsia and Thai Lion Aire to resume domestic flights May 1. Marken is transporting frozen shipments by road network. Marken’s DTP services from hospitals to patients are permitted.
  • VIETNAM – Marken’s couriers are granted permission to transport shipments in key cities.

FRANCE

  • Will commence easing lockdown restrictions on May 11.
  • Marken continues to make collections and deliveries.
  • Marken’s DTP/DFP services are available.

GERMANY

  • Lifted some restrictions by opening a few small businesses, but lockdown in effect until May 3.
  • Marken can offer DTP/DFP services throughout the country.

ITALY

  • Will start easing lockdown on May 4.
  • AIFA has released Home Health Care guidelines to allow patients to benefit with IMP treatments at home and decreased regulation requirements to allow DTP services to be added to the study.

SPAIN

  • Reveals a 4-phase plan to exit lockdown, starting in May.
  • Lockdown is extended until May 9.
  • Marken’s DTP/DFP services are operating normally and not affected at this time.

UNITED KINGDOM

  • Extended lockdown until at least May 7.
  • Heathrow airport will operate 2 out of its 4 terminals.
  • London City Airport is closed until end of May.
  • Marken’s DTP/DFP services are operating normally.

ADDITIONAL REGIONAL UPDATES

  • AUSTRIA – Austrian Airlines suspends passenger flights until May 31. Implemented gradual plan to exit lockdown.
  • BELGIUM – Brussels Airlines extends suspension of commercial operations until June 1. Belgium’s lockdown measures will be lifted in 3 phases starting May 4. Marken’s DTP/DFP services are operating normally.
  • BOSNIA – State of Emergency is in effect until May 11, but has started to ease restrictions. This week, began easing some lockdown measures.
  • CROATIA – Started first phase of their 3-phase plan to ease existing restrictions. Extended lockdown until May 4. Only Zagreb Airport is operating. Marken’s DTP/DFP services are available.
  • CZECH REPUBLIC – Extends state of emergency until May 17. The current ban of traveling out of the country will be relaxed slightly, allowing travel abroad for business and personal reasons if proven essential.
  • DENMARK – Started to ease restrictions. Marken’s DTP/DFP service are operating normally.
  • FINLAND – Extended travel restrictions to/from the county until May 13. Marken’s DTP/DFP services are operating normally. Helsinki, Turku, Mariehamm airports remain open for cargo.
  • GEORGIA – Started first phase of their 6-phase plan to ease existing restrictions, including lifting the ban of private vehicles and taxis. Extended state of emergency to May 22. Marken continues to charter shipments every Tuesday from Georgia to Paris. Couriers are included in the restrictions limiting the time people can be outside. This may impact the pick-up and delivery time. Marken’s DTP/DFP services are available.
  • HUNGARY – Eases restrictions except for Budapest on April 30. Government reopened land border with Servia for commuters. May 3, expecting an exit plan will be outlined. Marken’s DTP/DFP services are operating normally.
  • ICELAND – Restrictions will gradually relax starting May 4. Flights have been reduced, but still operating to all countries. Marken’s DTP/DFP services are operating normally.
  • ISRAEL – Began to ease some restrictions. Marken’s DTP/DFP services are operating normally.
  • KAZAKHSTAN – Commercial flights between Nur-Sultan and Almaty will resume May 1 and flights to Kzylorda, Petropavlovsk, Oskmen and Semey will resume May 4. Extends state of emergency until May 11.
  • LUXEMBOURG – Started phase 1 reopening measures. Marken’s DTP/DFP services are operating normally.
  • MOLDOVA – Began easing restrictions. Extended state of emergency until May 16. Marken’s DTP/DFP services are available.
  • NETHERLANDS – Extended lockdown measures until May 19, but will start to ease some restrictions on May 11.
  • NORWAY – Began easing restrictions. Marken’s DTP/DFP services are operating normally.
  • POLAND – Began gradually lifting lockdown restrictions and started their 4-stage plan. No domestic flights are available. Marken is utilizing our extensive road network throughout the country.
  • PORTUGAL – Ban on international flights outside of Europe extended for 30 days. Border closure with Spain will continue to May 15. Extended lockdown until May 2. TAP Airlines will resume daily direct flights from Lisbon to Newark beginning May 18. Marken offers DTP/DFP services.
  • RUSSIA – Extended ban on foreign nationals with no end date specified. Extended the non-working period until May 11. All commercial, international and charter flights are suspended.
  • SAUDI ARABIA – Allows entry into and exit from Qatif province. Marken’s DTP/DFP services are operating normally. Road solutions are available.
  • SERBIA – Couriers are included in the restrictions limiting the time people can be outside. This may impact the pick-up and delivery time. Declared state of emergency and widespread travel restrictions and curfews.
  • SLOVAKIA – Started gradually easing restrictions. Marken’s DTP/DFP services are operating normally.
  • SLOVENIA – Commercial flight ban until May 12. Began easing restrictions. Airports are closed for commercial passenger flights.
  • SOUTH AFRICA – Gradual easing of restrictions to commence May 1. Domestic flights have been halted.
  • SWEDEN – Extended entry restrictions until May 16. Currently not in lockdown and all non-essential businesses remain open. Marken’s DTP/DFP services are operating normally.
  • SWITZERLAND – Swiss WorldCargo plans to operate more than 100 cargo flights between now and the end of May. Began 3-phase lockdown exit plan. Marken’s DTP/DFP services are operating normally.
  • TURKEY – Turkish Airlines suspends all domestic or international flights until May 28. Extended lockdown in 31 cities until May 3. Marken has solutions in place. Marken’s DTP/DFP services are available.

ARGENTINA

  • Sales for commercial flights are banned until September 1.
  • Government extends nationwide lockdown until May 10.
  • Marken’s DTP/DFP services are operating normally.

BRAZIL

  • Quarantine is extended for Sao Paulo until May 10.
  • Customs office reduced work schedule to 2 days per week.
  • Marken’s DTP services are operating normally.

MEXICO

  • US/Mexico border closure extended to May 19.
  • Marken’s hybrid services with UPS are operating normally.
  • Marken’s DTP/DFP services are available.

PERU

  • State of emergency extended until May 10.
  • All international travel has been suspended.
  • Marken’s DTP/DFP services mainly available in Lima.
  • Customs working at reduced hours.

CHILE

  • Marken’s DTP services are now available in Santiago.
  • LATAM Airlines will operate limited domestic flights in May and will suspend all international commercial flights until the end of May.
  • State of emergency with nationwide night-time curfew is in effect until June 17.

ADDITIONAL REGIONAL UPDATES

  • COLOMBIA – Extended nationwide quarantine until May 11. All land, air and sea borders will remain closed until May 30. All exports out of Colombia to the U.S are currently being managed through freighter service.
  • GUATEMALA – Extends nationwide curfew until May 4. All international flights have been suspended.

CANADA

  • 5 provinces are in the process of re-opening and other provinces remain in state of emergency.
  • Air Canada will suspend all flights to the U.S. until May 27. Air Canada suspended most international flights for more than 160 destinations until June.
  • Canada/U.S. border restrictions have been extended until May 19.
  • Marken’s DTP/DFP services are operating normally.

USA

  • U.S./Canada border restrictions have been extended until May 19.
  • U.S./Mexico border restrictions have been extended until May 19.
  • Issued 3-phase guidelines to the states to gradually ease restrictions. Many states have extended their shutdown.
  • Puerto Rico extended lockdown until May 3.
  • Marken’s DTP/DFP services are operating normally.

Marken’s Ongoing Commitment to Patient Safety

  • Marken has instituted a no touch policy in order to reduce the spread of COVID-19 to patients and drivers. Signatures from shippers for Pickup On Board and consignees for Proof of Delivery are NOT required. The driver will record the shipper’s and consignee’s details on the Marken booking form after verbal confirmation of each in order to document chain of custody.
  • For DTP deliveries, the driver will take a picture of the fully executed booking form and email to the respective Marken branch following the visit to confirm delivery, which drivers will be instructed to delete from their phone in order to maintain patient privacy. The completed booking forms will be provided to the sites for record documentation.

DIRECT TO/FROM PATIENT (DTP/DFP)

  • The request for DTP services have dramatically increased during the pandemic. Marken established a virtual Rapid Response team who is available to coordinate shipments and patient deliveries in each region. During this period, we currently require a lead time of 24-48 hours for pick-ups and delivery requests for metro areas. Remote locations will require a 48-72 hour lead time. Our geographic coverage continues to expand across the globe as we fulfill client requests.
  • Servicing remote locations requires driving long distances and therefore, the return of temperature loggers and downloading of the data have increased to 48 hours.
  • Reach out to your local Marken contact if you would like to discuss adding a DTP option for your protocol.
  • Additional time may be required for each DTP shipment and pricing may need to be adjusted based on the implementation of single use packaging and additional flight costs for local carriers. Force Majeure clauses as discussed with your Marken contact are part of all Marken invoicing until the COVID-19 crisis passes.
  • Teams are trained in all European countries, Asia, U.S. and Latin America to provide DTP solutions where needed. They are equipped with necessary SOP training to comply with all safety regulations in each country in which they operate.

TRANSPORTATION LOGISTICS

  • We continue to source global alternative options including UPS and local commercial carriers in/out of impacted countries around the world. Ground transportation alternatives will be utilized where and when flights are not possible.

HOME HEALTH CARE (HHC)

  • We offer Home Health coverage in over 50 countries.
  • Learn more about this service option by contacting us.

Marken and UPS are fully operational. Where commercial flights are not available, Marken utilizes the UPS network. Where necessary, we leverage other ground and air transportation options. For more information, please contact your local Marken branch or business development expert.

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