We at Marken, along with our subsidiaries and affiliates (collectively, "Marken", “we”, “us”), care about your privacy and the trust you place in us by providing personal data and we want to be transparent about how we use it and how we protect it. Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements.
Marken Privacy Policy
Last Updated: August 2025
This Notice, together with the Website Terms and Conditions of Use and Cookie Policy, explains the types of personal data we collect and use about you (and in which circumstances we do so), who we share this data with, how we protect it, and your rights in relation to this data. We are fully committed to protect your privacy by complying with this Notice and any applicable law.
Marken has prepared this Privacy Notice ("Notice") for:
(Collectively, the "Individuals" or "you").
NOTICE: Marken has additional privacy notices or terms that are tailored for the different ways your personal data is collected by different Marken service lines or functions. For example, Marken provides employment applicants with a notice that describes the personal data we may collect in connection with Marken’s employment and recruiting efforts. If you receive a privacy notice provided to you for a specific purpose, the terms of the more specific notice or contract will control your interaction with Marken to the extent that notice conflicts with this notice.
This Privacy Notice is not a contract and does not create any contractual rights or obligations.
This notice may change from time to time (see Changes To This Notice section). Historic versions can be obtained by contacting us.
Select one of the links below to jump to the listed section:
For the general purposes of this Notice, personal data means any information that is linked or reasonably linkable to an identified or identifiable natural person. Depending on the purpose for using your personal information, we collect and process information from you, including:
You may voluntarily provide us with information about you when you interact with us, including but not limited to:
Category of Personal Data | Source(s) | Purpose(s) | Disclosure to third parties |
Identifiers which may include name, alias, postal address, unique personal identifier, email address, telephone number, signature queries you submit to us, marketing preferences or other similar identifiers | Directly from you | Enabling Query Responses | Disclosure for business purposes to: Internet Service Providers and third-party Service Providers who perform services on our behalf based on our instruction as required on a need to know basis |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), which may include Individual and business contact information, Shipping information education, employment, employment history | Directly from you | To fulfil or meet the reason you provided the information, e.g., to respond to an inquiry, to update our Apollo database . | Disclosure for business purposes to internet Service Providers and to Third Party providers as required e.g. Clinical Trial conduct |
System credentials, which may include username, password and other credentials used to access Marken products and services | Directly from you or on your behalf | Access to Online Services | Disclosure for business purposes to: Internet Service Providers and third-party Service Providers who perform services on our behalf based on our instruction as required on a need to know basis |
Professional credentials, which may include your CV and other qualifications and education data | Directly from you or on your behalf |
| Disclosure for business purposes to clinical trial investigators and other required parties who need to know, Service Provider of a digital platform for job applications management, and other related parties |
Communications that we exchange when you contact our Customer services and participate in surveys or requests for feedback | Directly from you | Quality and Compliance Assessment | We do not disclose your communications with us with Third parties unless it is legally required. |
Audio, electronic, visual, or other sensory data, such as photographs and audio/video recordings. | Directly from you when you visit our premises | Physical Safety and Security | We do not disclose your communications with us with Third parties unless it is legally required. |
You can choose not to give us personal information when we ask you for it. If you decide not to give us your personal information, it may restrict our relationship with you. For example, we may not be able to provide you with our services or respond to communications from you via our website.
NOTE: When providing an email address, all users assume responsibility that they are the exclusive user of the provided email address. For this reason, any liability for logins related to an email address shall be borne exclusively by the user who provided the email address.
Category of Personal Data | Source(s) | Purpose(s) | Disclosure to third parties |
Physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information. | Indirectly from your when we pick up or deliver a shipment or provide other services | Improving and Personalizing Services | Disclosure for business purposes to: Internet Service Providers and third-party Service Providers maintaining our website. |
Internet or other similar network activity, which may include browsing history, search history, information on a consumer’s interaction with a website, or an application, IP address, operating system | Indirectly from you (e.g., from observing your actions on our website)* From third-party Service Provider, such as a data analytics provider* | Website and App Security | Disclosure for business purposes to third party Service Providers |
Aggregated data, such as statistical or demographic data. For example, we may aggregate data about your use of Marken website and calculate the percentage of users accessing a specific feature. | Indirectly from you (e.g., from observing your actions on our website)* NOTE: if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data | AI/ML Model Building and Usage | Disclosure for business purposes to third party Service Providers |
* Provided you have granted us access to that information in your device settings and by selections using the Cookie banner where this is relevant for your geographical location.
Category of Personal Data | Source(s) | Purpose(s) | Disclosure to third parties |
Shipment data ( which may include name, alias, postal address, unique personal identifier, email address, telephone number, signature) | We may receive this data from our Clients | Providing Requested Products and Services | Disclosure for business purposes to: Internet Service Providers and third-party Service Providers who perform services on our behalf based on our instruction as required on a need to know basis |
Cookie information | If you are an EU Data Subject, we only use non-essential cookies and GIFS (e.g., to enhance and personalize your experience) when you opt-in to allow for their use. However, some essential cookies are necessary for our website to function properly (.e.g. to register your opt-out decision) and will remain in use even if you do not opt-in to our use of non-essential cookies. To learn more about how we use cookies and how to control which cookies are used, please see our Cookie Policy available on our website, click here to view our Cookie Policy. | Depending on the cookie preferences set we may use cookies: | As noted in the Marken Cookie Notice |
Marketing analytics information | Where we are entitled to contact you with such communications, this information is provided to us by marketing analytics providers that we engage. | Improving and Personalizing Services | |
Social media analytics information, for example, "likes", "share", "follow" actions and your comments to Marken content (e.g., if you share a Marken website page on social media). | We gather this information through third-party social media analytics providers that we engage for this purpose. | Improving and Personalizing Services | Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them |
Purpose | We may use your | What is the legal basis for us using your data for this purpose? |
Enabling Query Responses | To receive and respond to queries from individuals. Example: When you reach out to us with questions or requests, we use your information to provide timely and accurate responses | Necessary for the performance of a contract or our legitimate interest in fulfilling your requests and communicating with you |
Providing Requested Products and Services | To deliver products and services requested by you, your organization, or third parties. Example: Supporting, reporting on, and managing projects through our web-based tools, Pick up or deliver a shipment , etc. | Necessary for the performance of a contract or our legitimate interest to provide and administer our services |
Access to Online Services | To grant you access to our online services (e.g., shipment tracking). Example: You can log in to oura Marken platform to track your shipments and access relevant information | Fulfillment of a contract (where data is necessary to deliver a requested service). Legitimate interest to provide you with reserved access to our website. We believe that our legitimate interest overrides your privacy rights (also considering the adequate security measures we implement to protect your personal data). |
Informing You About Our Services: | To share information about our services with you. Example: We provide updates and specifics about Marken services that may be of interest to you | Consent (when required by local legislation): Clear indication (e.g., ticking a box) for processing personal data. Legitimate Interest (when consent not required): Addressing requests, sharing relevant information, and engaging with expressed interests. Note: We maintain an up-to-date suppression list to honour opt-out requests |
Recording and managing marketing choices: | To record your opt-in to marketing where opt-in is required by applicable law and keep an up-to-date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you. | Consent (when required by local legislation): Clear indication for processing personal data. Legitimate Interest (when consent not required): Addressing requests and engaging with expressed interests. Note: We maintain an up-to-date suppression list to honour opt-out requests. |
Assessing Providers of Products or Services: | To evaluate organizations that provide (or may potentially provide) products or services to Marken. We assess their ability, review quality, communicate, process payments, and manage projects on behalf of Marken and its clients | Our legitimate interest in effectively receiving and assessing products and services. |
Quality and Compliance Assessment | As part of Marken’s internal quality and compliance program, we assess quality and investigate reports of misconduct and risk. Example: Ensuring adherence to standards and identifying areas for improvement, auditing compliance with current Notice specification. | Data Processing is necessary for the purposes of compliance with regulatory/legislative requirements. |
User Account Authentication: | To verify and authenticate user rights for accessing accounts provided by or via Marken. Example: When you log in to our platforms, we validate your access rights | Confirming user identity (legitimate interest) and fulfilling legal obligations (e.g., healthcare content access). |
Technical assistance: | To support you with technical issues regarding your access and use our online services (e.g., if you have lost or forgotten your password to access Marken Maestro™, Marken Allegro™, Marken Solo™ or Marken Apollo™). | Fulfillment of a contract (necessary for service delivery). Legitimate Interest: Enabling online service usage with adequate security measures. |
Physical Safety and Security: | To ensuring the safety and security of our employees, events, and premises | Our legitimate interest in protecting employees, events, and premises. |
Legal Defense and Litigation: | To exercise or defend Marken against potential, threatened, or actual litigation. Example: Handling legal matters related to our services | Data processing is necessary for the purposes of complying with legal requirements to which we are subject. |
Improving and Personalizing Services: | To enhance and personalize our services. Example: Administering surveys, troubleshooting, error protection, feature development, and service improvement. | Consent (if required) or legitimate interest for surveys/research (excluding special categories of Personal Data). |
Business analytics and reporting: | To prepare internal reporting and business modeling (e.g., forecasting, revenue, capacity planning, product strategy and to conduct research on service efficacy. Example: Analyzing usage patterns and identifying areas for enhancement | Our legitimate interest in managing business operations. |
Website and App Security: | To protect the security of our websites and apps and implement security protocols to safeguard user data | Our legitimate interest lies in effectively managing our network and information systems, ensuring their secure operation for processing data on behalf of both our clients and employees. |
Compliance with Legal Obligations: | To fulfil legal requirements. Example: Adhering to data protection laws and regulations. | Our processing of your personal information for this purpose is driven by our legal obligations. Examples: Adhering to laws against improper payments, interactions with third parties, and responding to requests from regulatory bodies (e.g., local Tax Authority). |
Aggregating: | To ensure that it is no longer identifying for reporting and data analytics purposes | Our legitimate interest in minimizing the amount of Personal Data processed as part of the noted processing activity |
AI/ML Model Building and Usage: | Building and using artificial intelligence/machine learning models. These models serve the purposes listed in this section | Our legal basis for processing personal data for AI/ML Model Building and Usage is legitimate interests. We rely on this legal basis to develop, train, and improve machine learning models, as well as to utilize these models for data analysis, predictions, and decision-making. Our legitimate interest in this context is to enhance our services, optimize processes, and provide valuable insights while ensuring appropriate safeguards for data protection. Our commitment is to balance innovation, efficiency, and compliance, ensuring that our AI/ML initiatives benefit patients, healthcare providers, and our global supply chain stakeholders. |
Communicate with you | Record your interactions with our Marken website to provide you with enhanced marketing or other services which are requested or authorised by you or permitted by applicable law. We do not directly identify you by name, but we may record your IP address and details about your website usage e.g., searches and browsing history on our website through cookies or similar technologies. You can find more information about cookies in our Cookie Policy. | Legitimate interest to understand our website audience better so as to tailor our marketing and online services to you. We believe that our legitimate interest overrides your privacy rights. In order to protect your personal data, we implement adequate security measures. Furthermore, we do not rely on any solely automated decision-making processes about you which significantly impacts on you). We use cookies only in accordance with the law. With Your Consent: In cases where we need your consent to process your personal data, we will ask you to make a positive indication (e.g., to tick a box, sign a document, provide confirmation) that you agree to the processing. |
We may disclose personal information we collect about you to other parties. We will only do this for the purposes set out in "How do we use your personal data".
As Marken is part of a wider group with headquarters in the US, and offices located across the globe, which all collaborate and partially share customer services and systems including website-related services and systems, we may need to transfer your personal data to, or otherwise allow access to such data by other companies within the Marken and UPS group including, for example, addressing your queries, providing you with our website services (e.g. shipment tracking) from any locations you request them, ensuring the security of our website and your personal data, informing you about our services and promotions.
We use other companies, agents, or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. We may share personal data with the following categories of third-party Service Provider:
In the course of providing such services, these third-party Service Providers may have access to your personal data. However, we will only provide our third-party Service Providers with the information that is necessary for them to perform the services, and we ask them not to use your data for any other purpose. We may also share your data with third parties as required in order to provide our services. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.
We may share your personal information with our clients, which include organisations involved in clinical research.
In certain circumstances, we may be required to disclose or share your personal data in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal data to customs brokers, the police, or to judicial or administrative authorities).
We may also disclose your personal data to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contractual rights or protect your rights or those of the public.
We may transfer your personal data to third parties in connection with a reorganisation, restructuring, merger, assignment, acquisition, or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with this Notice.
When you use the websites, there may be links and you may be directed to third party websites. We are not responsible for the privacy practices or content of such other third-party sites. If you have any questions about how these other sites use your data, you should review their policies and contact them directly.
Our website current does not use tools to enable cross contextual behaviour advertising.
Marken operates on a global basis, and your personal data may be transferred, accessed and stored globally as necessary for the uses stated in this notice, or in another notice or agreement provided to you (for example, in the US), including within the Marken and UPS group or through the use of third parties as set out under the section "Third Parties” above. It may also be processed by staff operating outside the EEA who work for us or for one of our Service Providers.
Marken will take all necessary measures to ensure that your personal data is securely transferred, stored, and used after transfer, as required by applicable law. This includes using appropriate safeguards such as the EU Model Contract Clauses (or equivalent measures). You can ask for a copy of the appropriate safeguards by contacting us as set out below ("How To Contact Us?").
We do not collect the data of any individual under 16 years of age unless that individual is enrolled in a clinical trial for which we are engaged to provide services. In the event that we learn that a child under the age of 16 has provided personal data to us other than in the context of a clinical trial, we will take the appropriate steps to delete or destroy such personal data as soon as possible.
Your personal data is stored by us and/or our Service Providers on our behalf, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the data is collected (you can see a list of these purposes under above at " How We Use Your Personal Data "). When personal data is kept, that period will be determined based on the applicable local law. When we no longer need to use your data for any of our purposes, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it (unless we need to keep your data to comply with legal or regulatory obligations to which we are subject).
We have implemented technical and organizational security measures, in an effort to safeguard the personal data in our custody and control. Such measures we have implemented include, for example, limiting access to personal data only to employees and authorized Service Providers who need to know such data for the purposes described in this Notice, as well as other administrative, technical, and physical safeguards such as encryption when receiving and transmitting data.
While we endeavor to always protect our systems, websites, operations and information against unauthorized access, use, modification, and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any data, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers. Understand that any data that you transfer to us is done at your own risk.
Depending on your jurisdiction, you may have a number of rights in relation to the personal data that we hold about you. We are committed to address these rights where required under applicable law. These can be summarised as follows.
For requests submitted by California residents, you may use the webform available here or call the Patient Communications Center (PCC) at 844-627-5361. California residents may use an authorized agent. Authorized agents must have written permission to submit requests on your behalf.
If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:
Telephone: +44 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk
Web-form: www.ico.org.uk/concerns/
If you are a resident or the issue took place in the European Economic Area (EEA), you have the right to lodge a complaint, The Data Protection Supervisory Authority will be the Data Protection Supervisory Authority that is local to you in your country as the data subject. A list of EU Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en.https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
The lead supervisory authority for Marken in Europe is the Data Protection Authority in Belgium (see: https://www.dataprotectionauthority.be/citizen), You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.
People residing in non-EEA countries can contact Marken (see “How To Contact Us” section below) and/or lodge a complaint to their own national or State body regulating data protection.
Whenever feasible for verification, we will match the identifying information provided by you to the personal data already maintained by us. If, however, we cannot verify your identity from the data already maintained by us, we may request additional information.
You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us via the information provided in the “How to Contact Us” section below to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require:
For requests made in connection with the Right to Know, Right to Correct, and/or Right to Delete, please note:
For jurisdictions that use a Controller / Processor model for data privacy, Marken is the "data controller" of your personal information for the purposes set out in this notice. This means we determine how your personal information is used and processed for the purposes described in "How We Use Your Personal Data” section.
In circumstances where Marken acts on a third party's instructions (this means Marken is acting as a "data processor"), that third party is the data controller of your personal information, and their privacy notice will apply to you instead of this one.
Marken’s privacy practices, described in this privacy statement, comply with the Global Privacy Recognition for Processors (PRP) System. More information about the PRP System can be found here. To view our certification, please see the Global PRP System Directory here. For more information on the scope of our participation, or to submit a privacy inquiry through BBB National Programs, our Accountability Agent, please click on the official Global PRP System Certification Mark ™ below: The Global PRP System Certification Mark™ is a trademark of the International Trade Administration/Office of Global Data Policy and Privacy, used with permission.
If you have any questions or concerns about how we treat your personal data, or you wish to exercise any of the rights described above, please contact the Marken Privacy Office at:
Telephone: +44 (0) 203 249 7508
Email: privacy@marken.com
Address: Ground Floor, 107 Power Road, Chiswick, London, W4 5PY, UK
You can also contact Marken’s Data Protection Officer, HewardMills Ltd., at:
Telephone: +44 (0) 204 540 5853
Email: dpo@hewardmills.com
Address: 77 Farringdon Road, London, EC1M 3JU
Residents of California may also use the webform available here or call the Patient Communications Center (PCC) at 844-627-5361 to exercise their rights.
In addition, if you reside in the European Economic Area, you may identify the relevant data controller for your personal information in accordance with the section ‘Relevant Data Controller’ in the EEA Addendum.
We may update this Notice from time to time in response to changing legal, regulatory, or operational requirements. Please review this Notice periodically to stay informed on how we are handing your personal data.
If we decide to make material changes to this Notice, we will notify you of these changes (including when they will take effect) by posting an alert on the home page of our website and / or by sending you an email at the email address we have on file for you.
Except where and to the extent prohibited by law, by using our services, you agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of our services, or the breach, enforcement, interpretation, or validity of this Notice or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party thirty (30) days in which to respond to or settle the Dispute. Notice shall be sent to:
Both you and Marken agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Notice, including any claim that all or any part of this Notice is void or voidable.
This Addendum applies to consumers who resided in U.S. States that have enacted comprehensive consumer data privacy laws.
We describe the personal information we have collected about consumers in the twelve (12) months preceding the effective date of the Marken Privacy Notice in the part titled, “Personal Data Marken Collects.”
For the purposes of compliance with the California Consumer Privacy Act of 2018, as amended, (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”), when we use the term personal data in this Section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
California Civil Code Section 1798.83 permit California residents to request certain information, , regarding disclosure of personal data to third parties for their direct marketing purposes. Additionally, California residents have the rights to know, to delete, to opt-out of the sale of personal data, and non-discrimination specified in the “Your Rights And Choices To Control Your Personal Data” section above.
As is common practice among businesses that operate Internet Web sites, we may also have disclosed certain information about the use of our websites and apps, and inferences drawn about you to our social media, advertising, and analytics partners for monetary or other valuable consideration. These disclosures may qualify as “sales” of personal information for consideration, sharing of personal information for processing of personal information for advertising under U.S. state comprehensive data privacy law
We may have disclosed personal information for certain data categories identified in this notice for various business purposes. For more information about the categories of personal information we have disclosed, the categories of entities with which we have disclosed this information and the purposes for which we have disclosed the information, please see “Sharing the Data We Collect”.
We do not disclose personal information of individuals we know to be under the age of 16 to businesses or third parties for monetary or other valuable consideration as a “sale” of personal information, or as the “sharing” of personal information as defined under U.S. state comprehensive data privacy laws.
California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us as specified below. To make such a request, please tell us your preference by contacting us as specified in the “How to Contact Us” section above.
Marken has a legitimate interest in maintaining the security of our facilities. We also have a duty to take reasonable and appropriate steps to provide a safe and secure working environment. Marken deploys CCTV at our locations for the following purposes:
In exceptional circumstances (such as in the case of a catastrophic event with immediate impact on the life or safety of employees, such as a fire, natural disaster, violence), Marken may use CCTV systems to visually monitor the health and/or behavior of personnel or other persons. Unless such use is required to support the vital interests of individuals, Marken will ensure there is a proper legal basis for such processing, such as prior consent.
Marken CCTV systems are used to investigate incidents in connection with the above purposes and to secure evidence related to them. Marken CCTV systems are not used to routinely monitor the work or office attendance habits of Personnel.
CCTV cameras are located in order to monitor only those areas intended to be monitored by the equipment and to limit the capture of images or footage (e.g., street views) that are not intended to be monitored. Marken will not install CCTV cameras in areas in which individuals would have an expectation of privacy such as toilets, changing rooms, etc. CCTV cameras are installed where they are visible to individuals in the area surveyed by the camera.
All locations that are monitored by CCTV will have appropriate signage. CCTV Camera locations.
CCTV footage is stored on a secure hard drive or similar storage device and shall be maintained in accordance with the requirements of Marken Information Security policies and standards.
Access to the CCTV system is restricted to authorized personnel only, on a need-to-know basis. All personnel who may require access to CCTV footage on the system are trained on the proper use of the system and subject to written confidentiality obligations to Marken. A log of access to CCTV System and the footage stored on it, and actions taken with respect to the footage or the system, will be maintained. All requests for access to footage or images are documented. All lawful requests to access CCTV footage or images must be approved by appropriate parties within Marken. The exercise of rights by individuals is set out in “Your Rights And Choices To Control Your personal data”. Disclosure of CCTV system footage or images to third parties will be made only in accordance with the purposes for which the CCTV system is used.
Marken may share CCTV footage with public authorities where this is mandated by a legal requirement.
Marken retains CCTV footage for a maximum of 90 days or for as long as permitted in local law, unless a longer retention period is required or permitted by law (for example, to comply with legal holds). CCTV footage images will be permanently destroyed following the expiration of the Retention Period.
Marken has implemented policies and procedures to address non-compliance with the principles outlined in this statement and consequently any violation of Federal, state, or foreign law.
For all information related to records in scope of South Africa’s Promotion of Access to Information Act, 2000 (PAIA), please refer to Marken's PAIA Manual.
Polar Speed Privacy Policy
Polar Speed Distribution Limited, ("us", "we" or "our") take your privacy very seriously and respect your concerns about privacy.
July 2024
This Privacy Notice (“Notice”), together with our Cookie Notice, explains the types of personal information we collect, store and use about you (and in which circumstances we do so), who we share this data with, how we protect it, and your rights in relation to this data. We are fully committed to protecting your privacy by complying with this Notice and applicable law.
We have prepared this Notice for:
IMPORTANT: We may supply additional privacy terms that are tailored for the different ways your personal data is collected by us through our different service lines or functions. If you receive a privacy notice provided to you for a specific purpose, its terms will control your interaction with us should any of those terms conflict with this Notice.
We are the "data controller" or joint controller of your personal information for the purposes set out in this Notice. This means we determine how your personal information is used and processed for the purposes described in the "How We Use the Information We Obtain” section.
In circumstances where we act on a third party's instructions (this means we are acting as a "data processor"), that third party is the data controller of your personal information, and their privacy notice will apply to you instead of ours.
"Personal information" is any information relating to you which allows you to be identified directly or indirectly. Personal information can include a name, an email address, an identification number, or any other details that are specific to you.
Depending on the purpose for using your personal information, we may collect personal information about you to enable us to provide our services to you. This personal information may include:
If you receive our distribution services, we use your personal information to:
If you receive our homecare services, we use your personal information to:
We may use the personal information that we collect via our cookies and devices to:
For more detail see our Cookie Notice.
The legal bases for which we collect, store, use, transfer or disclose your personal information as part of our services include in line with Article 6 of the UK GDPR (and Articles 9 and 10, if the processing involves special category data):
Where we process special categories of personal information, such as your health data, we will require an additional legal basis for processing. These additional legal bases include:
The legal bases for which we use cookies include:
For more detail see our Cookie Notice.
The security of your personal information is extremely important to us. Access to your personal information is only provided to our staff and certain third parties, including:
The personal information that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom. It may also be processed by staff operating outside the United Kingdom and who work for us or for one of our service providers.
We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and applicable data protection laws, including, where relevant, entering into standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information.
Your personal information will only be stored for as long as necessary for the purposes for which they were collected and only to the extent permitted by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to promptly anonymise it so that you can no longer be identified from it, unless we need to keep your information to comply with legal or regulatory obligations to which we are subject.
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a package or letter may be visible to others.
You have rights in respect of your personal information. The rights available to you depend on our reason for processing your personal information, and there are exceptions to some rights. Depending on this, you may have the right to:
In some situations, we may refuse to act or may impose limitations on your rights, as permitted by law. Before we can provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.
For the exercise of your rights, please contact us using the contact information provided below in the “How to Contact Us” section.
In all cases, you have a right to file a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. If you are based in the UK, the Information Commissioner’s Office can be contacted as follows:
Telephone: +44 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk
Web-form: www.ico.org.uk/concerns/
Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF
If you have any questions or concerns about how we treat your personal data, or you wish to exercise any of the rights described above, please contact our Privacy Office at:
Email: privacy@polarspeed.com
Address: 8 Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG.
You can also contact Polar Speed’s Data Protection Officer, HewardMills Ltd., at:
Telephone: +44 (0) 204 540 5853
Email: dpo@hewardmills.com
Address: 77 Farringdon Road, London, EC1M 3JU
We may update this Notice from time to time in response to changing legal, regulatory, or operational requirements. Please review this Notice periodically to stay informed on how we are handing your personal information.
If we decide to make material changes to this Notice, we will notify you of these changes (including when they will take effect) by posting an alert on the home page of our website and / or by sending you an email at the email address we have on file for you.
We use non-audio Closed Circuit Television (“CCTV”) in some of our locations to record video of employees, contractors, and visitors to our premises. CCTV .
Polar Speed has a legitimate interest in maintaining the security of our facilities. We also have a duty to take reasonable and appropriate steps to provide a safe and secure working environment. Polar Speed deploys CCTV at our locations for the following purposes:
Polar Speed CCTV systems are used to investigate incidents in connection with the above purposes and to secure evidence related to them. Polar Speed CCTV systems are not used to routinely monitor the work or office attendance habits of personnel.
CCTV cameras are located to monitor only those areas intended to be monitored by the equipment and to limit the capture of images or footage (e.g., street views) that are not intended to be monitored. Polar Speed will not install CCTV cameras in areas where individuals would have an expectation of privacy such as toilets, changing rooms, etc. CCTV cameras are installed where they are visible to individuals in the area surveyed by the camera.
All locations that are monitored by CCTV will have appropriate signage.
CCTV footage is stored on a secure hard drive or similar storage device and shall be maintained in accordance with the requirements of our Information Security policies and standards.
Access to the CCTV system is restricted to authorised personnel only, on a need-to-know basis. All personnel who may require access to CCTV footage on the system are trained on the proper use of the system and subject to confidentiality obligations.
A log of access to CCTV system and the footage stored on it, as well as actions taken with respect to the footage or the system, will be maintained. All requests for access to footage or images are documented. All lawful requests to access CCTV footage or images must be approved by our appropriate personnel.
The exercise of rights by individuals is set out in “Your Personal Information Rights” Disclosure of CCTV system footage or images to third parties will be made only in accordance with the purposes for which the CCTV system is used.
We retain CCTV footage for a maximum of 30 days or for as long as permitted in local law, unless a longer retention period is required or permitted by law (for example, to comply with a court order). CCTV footage images will be permanently destroyed following the expiration of the retention period.
We have implemented policies and procedures to address non-compliance with the principles outlined in this statement and any violation of UK law.
MNX Privacy Policy
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Last updated: July 2, 2025
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.
We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.
Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You ads that are targeted to Your interests:
You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information. We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below. The third-party vendors We use are:
We may use third-party Service Providers to provide better improvement of our Service.
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page https://www.facebook.com/mnxlogistics, the Company and the operator of the social network Facebook are Joint Controllers.
The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Facebook, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.
We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.
For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.
For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/full_data_use_policy
This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.
Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.
Under CCPA, personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose personal information We collect for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following examples:
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section.
If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.
We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:
Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.
When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We do not Sell Your personal information.
We may share Your personal information identified in the above categories with the following categories of third parties:
We respect your privacy and offer the ability to delete your personal data. To request deletion:
If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.
The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:
In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:
Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.
Your request to Us must:
We cannot respond to Your request or provide You with the required information if We cannot:
We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.
Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.
For data portability requests, We will select a format to provide Your personal information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance.
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.
If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.
California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.
To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
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