Patient Communications Center (PCC)
Our Patient Communications Center (PCC) is the first of its kind in the clinical trial supply chain industry to be devoted entirely to patients. The dedicated center of excellence is based in Philadelphia, USA, to assist patients who participate in trials utilizing our Direct-to/From-Patient services.
The key features of the PCC include:
- Available to sites and patients covering three regions with translational services
- Specifically developed for direct patient interactions
- Professionally trained experts provide a stress-free, user-friendly experience
- Independent function from general customer inquiries and available globally 24/7/365
- Allows patients to participate in a trial through flexible communication options resulting in minimal disruption to daily life