Patient Centric

The Terminal de Cargas Argentina (TCA) is experiencing significant operational disruptions due to the recent implementation of a new system that is not functioning as expected.

Since the system went live on August 23rd, the issues remain unresolved with no signs of stabilization. These system failures have resulted in major delays in shipment processing, severely impacting import procedures.

Current Status

• Persistent operational challenges despite ongoing communication and coordination
  with TCA
• Regularization process underway, however, no timeline for resolution has been provided 
• Centro Despachantes de Aduana (CDA) formally requested intervention by General Directorate of Customs (DGA), due to mounting cargo backlogs
• CDA proposed joint meeting with all stakeholders to develop contingency plan
• Delays compounded by adverse weather conditions and the continued arrival of new flights, accelerating accumulation of undelivered cargo

For additional information, please refer to the official CDA communication.

Our Response

We are actively escalating this matter through all available channels to expedite a resolution or secure interim alternatives that enable operational continuity.

Service reliability remains our highest priority. Marken is committed to supporting our clients as they navigate evolving regulatory and trade environments. For further information or inquiries, please contact our team at TradeCompliance@marken.com.

*This situation is fluid and we will provide updates as they become available.

Marken has announced the launch of Marken InfiniDI, an innovative, reusable dry ice packaging solution developed in partnership with Peli BioThermal.

Marken InfiniDI is setting a new industry benchmark by merging cutting-edge sustainability and operational performance, specifically tailored for the safe, reliable, and efficient delivery of sensitive clinical drugs and biologics safely.

Marken InfiniDI is more than just packaging - it represents the future of eco-friendly and high-performance temperature control in pharmaceutical logistics. Ariette van Strien, President, UPS Healthcare Precision Logistics, comments, “Our collaboration combines our cold chain expertise and integrated UPS network with Peli BioThermal’s innovation to meet the stringent demands of transporting advanced therapeutics. Together, we’ve developed a solution that reduces dry ice use by 50%, cuts environmental waste by up to 90%, and ensures precise temperature control throughout the shipment journey.”

Sam Herbert, Chief Executive Officer of Peli BioThermal, adds “The strategic partnership between Peli BioThermal and Marken was created from the desire to design a flexible solution for the unique demands of the deep-frozen space that supports our collective commitment to sustainability. Combining Marken’s passion for efficient and sustainable precision logistics and Peli BioThermal’s long history of innovative and reliable solutions, we have engineered a re-usable dry ice shipper. Our new solution requires less dry ice and re-icing touch points, while maintaining temperatures that safely move lifesaving products around the world.”

Marken InfiniDI's advanced insulation technology and reusable components minimize waste, reduce environmental impact and optimizes payload space and cost. Our automatic reverse logistics streamline operations, providing real-time visibility and true speed-to-market, supporting our clients' sustainability goals, while enhancing lane efficiency.

THE FUTURE OF DRY ICE PACKAGING IS HERE.

For more information, please reach out to your local Marken representative.

Updated July 11, 2025

Marken, UPS Healthcare Precision Logistics, continues to monitor the evolving situation in the Middle East,specifically across Israel, Jordan and Lebanon. As of today, we’ve seen significant improvements in regional airspace access, including the resumption of cargo and passenger services. Capacity constraints and operational disruptions continue to impact certain areas.  

Key Developments

• Israel: Multiple airlines have restored flights, schedule is fluid and destinations are evolving
• Lebanon: Airspace remains open and is operating normal schedules
• Jordan: Airspace remains open and is operating normal schedules

Our Response

Our highest priority remains maintaining service reliability and protecting the integrity of critical healthcare and complex secure shipments. While we are actively implementing mitigation strategies, shipment delays or displacements may still occur due to the severity of the situation.

In response, Marken has taken the following proactive measures:

• Activated contingency planning protocols and business continuity measures to enable rerouting options and adjusted pickups
• Engaged closely with airline, ground and logistics partners tomonitor schedules and secure capacity through alternate routes
• Deployed rapid-response escalation teams to ensure end-to-end visibility and protect time- and temperature-sensitive shipments
• Enhanced regional communication channels to deliver real-time updates and proactive support to clients, partners and stakeholders  

We’re Here to Support You
If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional.For additional information on our capabilities, please email us at info@marken.com.

*This situation is fluid and we will provide updates as they become available.  

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Updated June 30, 2025

Marken, UPS Healthcare Precision Logistics, continues to monitor the evolving situation in the Middle East,specifically across Israel, Jordan and Lebanon. As of today, we’ve seen significant improvements in regional airspace access, including the resumption of cargo and passenger services. Capacity constraints and operational disruptions continue to impact certain areas.  

Key Developments

• Israel: El Al has restored select passenger flights, schedule is fluid and destinations are evolving
• Lebanon: Airspace remains open and is operating normal schedules
• Jordan: Airspace remains open and is operating normal schedules

Our Response

Our highest priority remains maintaining service reliability and protecting the integrity of critical healthcare and complex secure shipments. While we are actively implementing mitigation strategies, shipment delays or displacements may still occur due to the severity of the situation.

In response, Marken has taken the following proactive measures:

• Activated contingency planning protocols and business continuity measures to enable rerouting options and adjusted pickups
• Engaged closely with airline, ground and logistics partners tomonitor schedules and secure capacity through alternate routes
• Deployed rapid-response escalation teams to ensure end-to-end visibility and protect time- and temperature-sensitive shipments
• Enhanced regional communication channels to deliver real-time updates and proactive support to clients, partners and stakeholders  

We’re Here to Support You
If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional.For additional information on our capabilities, please email us at info@marken.com.

*This situation is fluid and we will provide updates as they become available.  

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Updated June 25, 2025

As of today, additional incremental improvements in regional airspace access are underway, with limited resumptions of cargo and passenger services. Capacity remains highly constrained and operational disruptions persist.

Key Developments

• Israel: El Al has restored select passenger flights, schedule is fluid and destinations are evolving.
• Lebanon: Airspace remains open, Middle East Airlines (ME) is operating to/from BEY (Beirut), with limited international connections. Turkish Airlines (TK), Eithad Airways (EY) and Qatar Airways (QR) operational into Lebanon
• Jordan: Airspace is open with restrictions on commercial operations. Royal Jordanian Airlines (RJ) and a few select carriers are operating to/from AMM (Amman), serving select regional routes & long-haul destinations

Our Response

Our highest priority remains maintaining service reliability and protecting the integrity of critical healthcare and complex secure shipments. While we are actively implementing mitigation strategies, shipment delays or displacements may still occur due to the severity of the situation.

In response, Marken has taken the following proactive measures:

• Activated contingency planning protocols and business continuity measures to enable rerouting options and adjusted pickups
• Engaged closely with airline, ground and logistics partners tomonitor schedules and secure capacity through alternate routes
• Deployed rapid-response escalation teams to ensure end-to-end visibility and protect time- and temperature-sensitive shipments
• Enhanced regional communication channels to deliver real-time updates and proactive support to clients, partners and stakeholders  

We’re Here to Support You
If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional.For additional information on our capabilities, please email us at info@marken.com.

*This situation is fluid and we will provide updates as they become available.  

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Updated June 19, 2025 

As of today, incremental improvements in regional airspace access continue, with limited resumptions of cargo and passenger services. Capacity remains highly constrained and operational disruptions persist.  

Key Developments: 

• Lebanon: Airspace remains open, Turkish Airlines (TK), Eithad Airways (EY) and Qatar Airways (QR) operational into Lebanon  

We’re Here to Support You 
If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional. For additional information on our capabilities, please email us at info@marken.com. 

 *This situation is fluid and we will provide updates as they become available. 

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Updated June 17, 2025

As of today, incremental improvements in regional airspace access continue, with limited resumptions of cargo and passenger services. Capacity remains highly constrained and operational disruptions persist.

Key Developments:

• Israel: Airspace closed with minimal freighter operations
• Lebanon: Airspace remains open, but only Middle East Airlines (ME) is operating to/from BEY (Beirut), with limited international connections
• Jordan: Airspace is open with restrictions on commercial operations. Only Royal Jordanian Airlines (RJ) is operating to/from AMM (Amman), with select regional routes & long-haul service

We’re Here to Support You
If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional. For additional information on our capabilities, please email us at info@marken.com.

 *This situation is fluid and we will provide updates as they become available.

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June 13, 2025

Marken, UPS Healthcare Precision Logistics, is actively monitoring the evolving developments in the Middle East, specifically Israel, Jordan and Lebanon, where ongoing disruptions, border closures, and flight suspensions are impacting regional and international supply chain logistics.

Supply Chain Impacts & Our Response

Our highest priority remains maintaining service reliability and protecting the integrity of critical healthcare and complex secure shipments. While we are implementing mitigation strategies, due to the severity of this ongoing situation, we anticipate potential delays for shipments routed through impacted zones.

• Shipments to Israel: Import shipments currently on hold
• Shipments from Israel: Export shipments currently on hold, collections will resume once airlines are operational

In response to this situation, Marken has taken the following proactive actions:

• Activated contingency planning protocols and business continuity measures to enable rerouting options and adjusted pickups
• Engaged closely with airline, ground and logistics partners to monitor schedules and secure capacity through alternate routes
• Deployed rapid-response escalation teams to ensure end-to-end visibility and protect time- and temperature-sensitive shipments
• Increased regional communication channels to deliver real-time updates and proactive support to clients, partners and stakeholders

We’re Here to Support You
If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional. For additional information on our capabilities, please email us at info@marken.com.

*This situation is fluid and we will provide updates as they become available.

Marken, UPS Healthcare Precision Logistics, is actively monitoring the evolving situation across Spain, Portugal and parts of France following a widespread power outage on Monday, April 28. Millions have been impacted by the blackout, which has affected critical infrastructure, including airports, hospitals, telecommunications, and public transportation systems. Early reports attribute the disruption to a possible fault within the European electric grid, with investigations still ongoing.

As of the latest updates, gradual power restoration efforts are underway across both countries, with some regions in northern Spain already reconnected to the grid. The situation remains fluid, and national authorities across Spain and Portugal are coordinating emergency responses alongside European energy networks.

Supply Chain Impact & Our Response

Our highest priority remains service reliability. While every effort is being made to maintain uninterrupted service, due to the severity of the situation, shipment delays or displacements may occur. In anticipation of these widespread disruptions, Marken has activated contingency protocols, implemented risk mitigation strategies, and business continuity measures. Our team is proactively working with our business partners and clients to provide alternative arrangements and our Customer Service team is communicating necessary updates directly to our clients, on a case-by-case basis, and supporting them with printing all required shipment documentation and labels.

Alternative Shipping Options

Marken operations throughout Europe remain largely unaffected outside the impacted regions, with normal collections and deliveries continuing. We are also working closely with clients to arrange alternative routing, import and export solutions and priority shipment handling as needed - leveraging the extensive UPS network to sustain service continuity wherever possible. Clients shipping to or from Spain and Portugal are encouraged to contact their local Marken representatives for real-time routing advisories and contingency planning.

Your Partner in Crisis Management

Marken is fully committed to protecting your healthcare and high-value, critical shipments through proactive mitigation strategies that ensure supply chain resilience and minimize the impact of disruption.

As your single-source solutions partner, we’re here for you. If you are experiencing any issues due to this fluid situation, please reach out to your local Marken branch or business professional. For additional information on our capabilities, please email us at info@marken.com.

We will continue to monitor the situation very closely and remain available for any assistance our clients require at this challenging time.

*This situation is fluid and we are updating as we can.